This is XYZ- I would like to talk to you regarding my ABCD offer.

” I dont want to talk to you. Please dnt call here. “. ” Can you call me later”, ” Ok, your offer is ok but I dont find it attractive”, ” Why would I need ABCD. Who are you to decide whether I need this or not”. – Usual replies to the questions of most of the service providers and customer care // support. The reason for such replies – ” Indeed , most of these replies are because of one and only one reason – THE OFFER IS NOT AT ALL LUCRATIVE TO THE CUSTOMER”. It may appear awesome deal to the service provider and he might wonder why are people not buying it, but there are numerous reasons of people reacting like that to such querries.
Well, as a customer , I believe the mantra for these companies to win over us is simple – ” Give us the best deal and continue to serve us better politely and without any miss”. The usual frustration arises while dealing with customer support or 24 X 7 online number to dial in. I have found rare companies having their real 24 X 7 customer support. Most of the companies close their office at 7 PM and mention 24 X 7 customer support. If, one of the guys goes to loo and your call is not attended, the usual reply in next conversation is ” It was a technical fault”…- Really where ?
Well, recently I purchased a deal from a travel booking site on 3 flights and I was not provided any ticket nor any receipt , upon contacting their 24 X 7 number at 7 PM in the evening, again 8 PM in the evening and tried 4 times again till 10 PM, the reply was in form of a SONG, something like ” ____ is the best” ” Sabse badhiya , sabse achcha kaun ______ aur kaun?”. Seriously I felt like punching this singer on the face. Of course with this frustration.
This is not unusual. Majority of us clients are frustrated by this situation with service providers and that is the reason why we don’t want to experiment again with any of these bull shit service. Of course why not, when it comes to selling their services, you can expect calls from them even at the night time, always available and once you buy the deal, off they go.
Very usual with services like travel packages, credit cards, loans, etc. Once again, these kind of models are not at all sustainable. The top priority of a service provider should always be to continue providing services to their existing clients , treat them like kings and welcome new members. The focus of course is opposite, the priority for them is to get more and more customers, but they forget in the race of converting more leads that their existing ones are selling themselves off and you might not be able to charge them the next installment. What a big losers ! I call, this mindset of customer support as ” The Begger’s attitude “. Ofcourse, why not call thes guys Beggers. After all they beg and beg till you give them the alm and then they move on to the next guy for more alms . What is in you get then after giving them your money . ” Jeetey Raho. Bhagwaan tumhara Bhala karein- May God Bless you”. Ofcourse, when service providers are like you- It is God only who can bless us then .
Simple learning for these companies. Make a rule. – A simple rule. Always treat your customers like your family, I am not saying imagine that they are your family. I am saying , they become your family in real. Your brothers, your sisters and you have to think about their welfare just like you think about your family. Every client loves this TOUCH of customer support. If you are selling a deal worth 4000 at 8000, tell your customers, brother i will make 4000 from this deal and everyone else makes more than what I will make. If you are able to find out a better deal than mine, I am personally ready to switch over to that service provider also. If you really think that 8000 is too high, let me take your extremely valuable feedback and discuss if negotiation is possible. Or let me explain you why I am charging this extra and what is the value addition that only I can do in this. – Make your arguments really really logical and worthy. Its not an easy job. Most of the 24 X 7 call center do this highly valuable and worthy job with ” A BEGGER’s ATTITUDE” but the clear winner is the one who spots out his family right from the crowd, and talk to them, wins their heart and lives with them HAPPILY FOREVER.